A SaaS? platform that connects enterprise knowledge systems and lets AI agents resolve customer support requests autonomously.
Added May 26, 2026
Enterprise support is slow for customers and costly for companies because agents must work across fragmented systems and knowledge sources. Existing support operations remain human-capital-intensive, making it difficult to scale accurate service without adding headcount or infrastructure complexity.
Build a conversational AI support platform that unifies internal knowledge sources, integrates with existing customer service systems, and executes intelligent actions on behalf of users and agents. The tool would automate routine support resolution while escalating complex cases with context for human agents.
Recent generative AI advances make accurate autonomous customer support more feasible and cheaper to operate. Enterprises are actively hiring around AI support platforms, signaling budget and urgency in this category.
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As AI capabilities and customer expectations continue to evolve, we're building a support model that can meet customers in different ways—from intelligent self-service and automation to trusted human expertise.
Buy software you have to hire a team of sales people my head of sales is like I don't need anything right now this is all I need to and again these are things we're learning in what are aspects of our business that can be agentified right and I think this is a big one customer support again the enterprise these businesses need white glove treatment when they run into problems absolutely understood I will augment that with humans for me to do that give me all the context that you have what does that look like you know we have an agent today that any customer can invoke and the agent will person enough information that they can get your customer across the line very different world right versus like the back and forth get an engineer involved look at the log whatnot every morning we get a report of tickets with screenshots with sometimes even a PR that tells you how you actually fix this
We are harmonizing and optimizing SAP’s support & cloud operations processes on user-centric, innovative, performant platforms, focused on delivering a simple, stable, effective, desirable and AI infused internal (for SAP employees) and external (for SAP customers and partners) service management solutions.
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
As part of CEAI, the Support Experience Group (SxG) is leading the transformation of Microsoft’s support ecosystem into an AI-first, agent-powered model. We build intelligent platforms and reusable AI agents that diagnose, guide, and resolve customer issues—improving time-to-resolution and enabling engineers to focus on complex, high-value scenarios.
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