Partner closely with Solutions Engineering and customer technical teams to evaluate architectures, address implementation Work with Customer Success to develop adoption plans, measure customer outcomes, and expand successful use cases across the organization.

Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value. Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.

In this role, you’ll manage the end-to-end adoption plans for at least 3 strategic accounts, ensuring our software and services truly support their long-term business goals. You’ll act as their advocate, bringing their technical feedback back to our product teams to help improve the overall experience. You’ll also proactively monitor adoption signals, such as feature utilization and engagement levels, to mitigate risks and identify new opportunities for growth. You won't be working in a silo; yo