An outsourced pre-sales and customer technical support service for B2B? companies selling complex products.
Added Jun 28, 2026
B2B? companies with technical products often need sales support that can translate customer requirements into specs, demos, POCs, and implementation handoffs. Hiring full-time solutions architects, service engineers, or technical product managers is expensive and slow, especially for smaller vendors or regional teams. The pain is strongest when sales teams cannot close deals because they lack credible technical coverage during customer evaluations.
Offer a fractional solutions engineering service that joins customer calls, prepares technical specifications, builds demo scripts, supports POCs, and coordinates engineering follow-up. The first version can be delivered manually by a small team with domain-specific templates for discovery, requirement mapping, demo readiness, and POC tracking. Over time, the service can become productized around repeatable technical sales workflows for specific verticals such as industrial equipment, semiconductor tools, SaaS? infrastructure, or electrical systems.
Technical products are becoming harder to sell without credible solution validation, while many companies are hiring for cross-functional pre-sales and customer technical roles. Smaller vendors may need the capability before they can justify a full internal team.
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and designing tailored technical solutions leveraging Xometry's platform and services Pre-Sales Support & Demonstrations: Oversee the delivery of compelling product demonstrations, technical presentations, and proof-of-concept engagements to enterprise clients
Lead technical engagements including:Solution presentations and demonstrationsProof of Concepts (POCs)Technical workshopsPre-sales solutioningPost-sales implementation and delivery Work closely with customers, sales teams, product teams and technical stakeholders to ensure proposed solutions are technically feasible and scalable.
Sell to B2B tech companies of all sizes, from under-500-employee companies to larger accounts Run demos and handle technical questions directly, with our Solutions Engineering team there to support you on the toughest problems
Provide pre-sales technical consultation in the design, engineering, sale, and implementation of sophisticated products, applications, and solutions. Working in partnership with sales teams, strategic and industry partners in assessing the potential application of our products ensuring that optimum systems solutions are provided to new and existing customers.
Prepare solution proposals, technical specifications, Bill of Materials (BOM) and solution architecture for customer opportunities Support the sales team throughout the presales cycle, including customer meetings, technical presentations and solution discussions
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